Frequently Asked Questions
Guides and answers for managing your Virtual Try-On experience.
Home Dashboard
What do the top stats cards represent?
- Enabled Products: Total products with Virtual Try-On enabled.
- Requests (Today / 7 Days / 30 Days): Successful try-on images generated in those periods.
How are "Top Products" ranked?
Products are ranked by total try-on requests, showing short-term versus long-term popularity.
Catalog
How do I enable Virtual Try-On for a product?
Go to Catalog, find your product, and click Enable. Once enabled, the Try-On button appears on your storefront.
My product isn’t showing in search
Ensure the product is Active in Shopify Admin and click Refresh in the Catalog tab.
How do I create a garment-only image?
- Open the product in Shopify Admin
- Select image → click Generate (magic wand)
- Prompt:
Remove model from the image and give only the garment image as output - Trim to garment edges
- Save as a new image ending with
_aatryon
Try-On Requests
What information is stored?
Logs date, customer, product, and generated image for every try-on attempt.
Can I delete request history?
Yes. Select rows and click Delete to remove records and images.
Billing & Subscription
How does the capped amount work?
The cap limits overage charges. If reached, Try-On pauses until the cap is increased or the next billing cycle.
What does "Frozen" status mean?
A payment issue or cancellation occurred. Re-approve the charge in Shopify to reactivate.
Settings & Configuration
Usage tracking modes explained
- Browser Cookie: Fast, resets if cookies are cleared.
- Shopify Backend: Stored on customer record, best for scale.
What is "Require Login"?
Only logged-in customers can use Try-On, preventing abuse and improving tracking.
How do per-customer overrides work?
Overrides allow higher limits for specific customers, taking priority over global limits.
Support
How do I report a bug?
Submit a ticket in the Support tab with details and screenshots.