Frequently Asked Questions

The dashboard provides a snapshot of your business, including Total Orders (today, 7 days, 30 days), Order Processing status (new orders, waiting for payment, processing by supplier), and your Custom Suit Enabled Products (both your store products and imported drop ship products).

Navigate to the Drop Ship Orders section. Once a customer places an order, it appears under "New Orders." Click Submit Order to send it to the supplier. You then need to use the Open Supplier Site button to log in and pay for the order to move it into "Processing" and eventually "Shipped."

Go to the Catalog tab, filter or search for your product, and toggle the switch to On. This will enable the customization button on your storefront.

The Available tab lists the entire master supplier catalog where you can view wholesale costs and import items to your store. The Imported tab shows products you have already added. From the Imported tab, you can manage retail pricing, use bulk hide/publish actions, and monitor master store stock changes.

When a customer places a drop ship order, Shopify automatically assigns it to the A&A Custom Suit fulfillment location. To send the order to A&A for processing, open the order in your Shopify Admin and click "Request fulfillment" in the Fulfillment section. The app accepts the request automatically, and A&A begins processing the order.

Yes. When A&A marks the order as shipped in the OTS system, Shopify is automatically updated. The Shopify order status changes to Fulfilled and the customer receives a standard Shopify shipping confirmation email with the tracking number and carrier link — no action is needed from you.

The product's variants must be connected to the A&A Custom Suit fulfillment location. Go to Settings → Customization App → Bulk connect inventory to reconnect all imported products. If that doesn't resolve it, reimport the affected product from the Drop Ship Available tab.

Navigate to Templates in the left Shopify navigation panel. Select your desired template and simply switch off any sections or individual options you don't want to offer to your customers. Refresh your product page to see the changes take effect.

When a customer clicks "Add to Cart" after customizing, the app automatically bundles your base product with the "Suit Customization" fee product (if the selected custom options carry a surcharge). If all their choices carry no extra charge (yielding a $0 fee), the additional customization fee item is omitted from the cart.

Yes. If you have a product with multiple garment type variants (e.g. Jacket, Pant, 2PC Suit), the customization panel automatically loads the correct template when the customer changes the variant. No extra configuration is needed — the app matches the variant title to the appropriate template automatically. See Templates → Multiple Templates per Product for naming guidelines.

Predefined styles are curated looks created by the A&A team. They appear in the "Select a Style" gallery at the top of the customization panel. Men's templates include designed and designer jacket styles; Women's templates include bespoke styles with model imagery. A customer can pick a style as a starting point and then adjust any individual option.

If a customer erroneously selects redundant methods (e.g., providing both Body Measurements and finished Garment Measurements), the app will intelligently prompt them to pick just one method to avoid conflicting tailor instructions, discarding the unused choice.

The app requires an internal active Customization Product (with base variants) to dynamically charge customization surcharge fees during checkout. If one does not exist, the app provides a "Create Customization Product" button in Settings to generate it automatically.

The standard app subscription is $49.99/month. However, if your store successfully processes 5 or more Drop Ship orders within a billing cycle, your monthly subscription charge is waived for that month.

It's heavily recommended to enable this setting. It requires that customers log in to your store before they can interact with the Custom Suit builder, ensuring their complex suit configurations and measurements save accurately to their account profile.

Use the Support section located in the app's left navigation panel. Click "Create new SR" to submit a secure ticket detailing your Issue Type, Contact Email, Description, and any helpful screenshot logs. Our team provides assistance via email or phone based on your indicated preference.